General terms and conditions for accommodation

1. Scope and contracting party

These general terms and conditions apply to accommodation contracts between Comfort Rooms Group GmbH, the operator of Hotel Pension Pamina, referred to below as the “guesthouse”, and the booking guest or customer. They apply only if validly incorporated before or when the contract is concluded. Individual agreements take precedence. For bookings through intermediary platforms, the conditions validly agreed for the particular booking must be observed. These terms do not retrospectively amend contracts already concluded.

2. Reservations and conclusion of the contract

A non-binding room enquiry does not constitute a binding reservation. The contract is concluded by acceptance of a binding booking offer. The booking confirmation records, in particular, the period of stay, number of guests, room category, price, and payment and cancellation conditions. Please check these details and notify us promptly of any apparent discrepancies.

A particular room or room number is owed only if expressly agreed. Agreed features and facilities remain binding.

3. Services and prices

The guesthouse provides the agreed accommodation for the booked period. Depending on the booked category, rooms have a private shower and toilet and a refrigerator. The guest kitchen and dining room are available for self-catering. Coffee and tea are provided free of charge. Breakfast service is not provided.

The price agreed when the contract is concluded applies to all booked nights and confirmed additional services. Offers to consumers state the total amount payable, including VAT and mandatory charges applicable to the specific booking. Additional services are charged only if agreed. Charges not legally payable will not be charged.

Free parking at the property is subject to availability; a particular parking space is promised only if expressly agreed. There are two steps at the entrance; the property is not fully accessible. Special requirements must be discussed before booking.

4. Payment and deposits

The payment method, due date and any agreed deposit are set out in the accepted offer and booking confirmation. If payment by bank transfer is agreed, bank details will be provided separately. Different payment arrangements may be agreed.

The statutory provisions apply to late payment. Late payment does not automatically result in cancellation of a reservation free of charge.

5. Non-refundable bookings

For expressly agreed non-refundable bookings without free cancellation, the entire accommodation price agreed when the contract is concluded is payable for all booked nights. The calculation is based on 100% of the agreed accommodation price for the complete booked period. This also applies to cancellation, failure to arrive or early departure for reasons attributable to the guest.

The guesthouse deducts expenses saved and benefits obtained from renting the rooms concerned to others for the same period. Taxes not legally payable and separately charged additional services that have not been provided are not claimed as accommodation charges. The same room is not charged twice for the same period.

The guest expressly retains the right to demonstrate that no loss or a substantially lower loss has occurred. The guest’s statutory rights remain unaffected. In particular, this provision does not apply where the guesthouse cannot provide the agreed accommodation or the agreed service cannot lawfully be provided.

6. Other cancellations and changes

For bookings with an agreed right to free cancellation, the confirmed deadline and other agreed conditions apply. The conditions of a non-refundable rate are not automatically applied to other rates.

Please notify us as early as possible of a cancellation, a change in arrival or a request to amend a booking. Notification may, in particular, be made by email. A change of booking, shortening of the stay or other amendment to the contract requires agreement. An enquiry alone does not amend the contract.

7. Statutory right of withdrawal

For accommodation contracts for purposes other than residence that provide for a specific date or period, there is generally no statutory right of withdrawal for distance contracts under section 312g(2), point 9, of the German Civil Code (BGB). An expressly agreed cancellation right and other statutory rights remain unaffected.

8. Arrival and departure

The agreed arrival and departure times must be observed. Reception is staffed until 15:00. After this time, self-check-in using the key safe is possible by arrangement. Personal access information is provided before arrival and must be treated confidentially.

All keys received must be returned on the day of departure. An extension of the stay requires the guesthouse’s agreement and availability of accommodation. Additional use is not promised merely by making an enquiry.

9. Use of the accommodation

The agreed number of guests must not be exceeded without prior arrangement. Rooms, furnishings and communal areas must be treated with care. Other guests must not be disturbed. Safety instructions must be followed and escape routes must not be blocked.

The guest kitchen and dining room must be left tidy after use. Pets must be discussed before booking; any charges must be agreed. Subletting or making the accommodation available to other persons requires the guesthouse’s consent.

The statutory provisions apply to damage caused through fault. These terms do not establish flat-rate penalties.

10. Defects and liability

Please report defects or disturbances promptly so that the guesthouse can take remedial action. Statutory claims for remedy, price reduction, damages or termination remain unaffected. Reporting is not a requirement whose absence excludes all statutory rights.

The statutory provisions govern the guesthouse’s liability, including liability for guests’ belongings brought onto the premises. No blanket exclusion of liability for personal injury, serious fault or legally protected claims is agreed.

11. Data protection and final provisions

Information on the processing of personal data is provided in the guesthouse’s separate privacy policy.

The statutory provisions apply. Mandatory consumer protection provisions remain unaffected. These terms do not establish an exclusive place of jurisdiction for consumers. If a provision is invalid, the statutory rules apply in its place.